Frequently Asked Questions

We get asked a lot of questions about what we do. Here We try to provide the answers to some of the most common ones. Hope it will help.


  • Can I order over the phone ?

    Yes. Our hotline is 0198-0700200

  • How much do deliveries cost?

    Free Delivery on all orders over BDT 500

  • How long do the deliveries accept ?

    We are serving with 2 Hour Delivery service , to Gulshan-2, Gulshan-1, Banani, Banani DOHS, Mohakhali, Mohakhali DOHS, Baridhara DOHS, Baridhara, Cantonment, Badda , Vatara , Nikunjo, Khilkhet, Uttara. For the rest of the Dhaka city we are currently delivering within 8-24 hours timeframe. You can also specify a convenient time and we will send the products during that time .

  • What are your delivery times ?

    We deliver from 8.30 am to 9.30 pm every day. You can choose from available slots to find something that is convenient to you.

  • How do I know when my order is here?

    . A Bestmela representative will call you as soon as they are at your home to let you know about your delivery

  • How do I Pay?

    We accept Cash on delivery and online Bkash, Roket service. Also online Credit Card service. Please Don’t worry our Bestmela representative should always carry enough change.

  • Do you serve my area

    We are currently serving at Gulshan-2, Gulshan-1, Banani, Banani DOHS, Mohakhali, Mohakhali DOHS, Baridhara DOHS, Baridhara, Cantonment, Badda , Vatara , Nikunjo, Khilkhet, Uttara.

  • My order is wrong .What do I do ?

    Immediately call 01980-700200 and let us know the problem .

  • What if the item is out of stock?

    Always hold our own inventory . So we rarely run of out stock . However we will try our best to source what you need . It we cannot find it, we will call you and let you know what substitutes are available

  • Why should we buy from you when I have a store nearby?

    Good, that’s your wish but our prices are sometimes lowest than that of major superstores in the city. You can also be a couch potato like our founders and have your items delivered to your home for free . We also carry a larger variety than the average Conner- store . So, there is really no reason to not buy from us.

  • What about the prices ?

    Always we try our best to offer them to you at below market prices. Our prices is lower from the local market and we are working hard to get them even lowest ! If you feel that any product is priced unfairly. Please let us know.

  • What about quality?

    Always we try our best to source the best quality product for you but if you are dissatisfied, you can always send them back with the delivery person. If you forget to do that you can call us within 60 hours and we will replace the goods for free .

  • How are you sourcing your products ?

    We have deals manufacturers , Whole-sellers and importers. We only sell authentic products.